Few industries have faced the high costs of research and development and the high end-user expectations as the technology and telecom industries. To stay competitive and grow their businesses, companies are under pressure to rollout new and better products on an extremely aggressive timeline – all this while dealing with cost concerns brought on by increased competition at local and global levels, lowered margins, and increasingly high user expectations for service and support.

In dealing with escalating overhead costs, SCRUM provides consulting and outsourcing solutions to help organizations refocus on their core business. With expansive global services our onshore, nearshore, or offshore capabilities can deploy cost-effective Business Process Outsourcing solutions to enhance your workforce capabilities. Our resource of experts, consisting of programmers, project managers, systems analysts, network administrators, workflow experts, business analysts, and more, are available to help advance your strategic initiatives.

SCRUM can also help develop and manage your contact center efforts through our call center and help desk solutions. We help some of the world’s leading technology firms manage clients and customers through our established contact centers of experienced technology customer service representatives.

• Marketing and sales initiatives (including up-sell and cross-sell)
• Hardware, Software and Custom Application technical support
• Customer retention and care programs
• 24x7 customer care
• Warranty support
• Complex, multi-tiered technical support programs (internal employee or customer)

SCRUM’s portfolio of solutions for high tech companies also include IT services to improve the visibility and management of your critical business processes. From enterprise application solutions (ERP, CRM, Business Intelligence) and infrastructure optimization to learning management and training, SCRUM solutions enable you to operate across departments at the highest levels of efficiency. Enhanced knowledge management will enable you to better adapt to rapid changes in the marketplace and accelerate your go-to-market strategies with new products and services.