Being at the forefront of your industry relies on your ability to operate swiftly and efficiently. Reducing cost of ownership and focusing on your core business are critical to maintaining that competitive edge. Through business process outsourcing (BPO) you can leverage third-party expertise and integrate new services seamlessly into your organization.

We improve your bottom-line performance through superior service and by reducing your total cost of doing business.
SCRUM offers extensive BPO offerings that deliver a comprehensive suite of services supported by best practices in technology, human resources, and operational management to streamline your operations. Our end-to-end solutions serve a range of vertical markets including hardware and software manufacturers, consumer electronics, financial services, telecommunications, retail, media and entertainment, and government. Included are:

• Managed services
• Remote call center
• Onsite help desk

With resources located throughout North America, Europe, and India, our onshore, nearshore, and offshore reach gives SCRUM the global capability to deliver outsourcing services anywhere in the world. Our vast pool of talent provides the best possible consulting, staffing, and technical support for you and your customers.

Through our BPO service you can:

• Minimize back office support cost
• Reduce your time-to-market
• Better understand your customers and improve relations

• Reposition yourself in the market
• Differentiate yourself from the competition
• Offer more support for your current and future products/services
• Provide support in launching new products/services