Today’s competition and relentless market pressures place high demands on your contact centers. Although superior service is important, building a quality, yet cost-effective, support solution is a difficult challenge to overcome. Not every business wants to be an expert on how to best manage their contact centers as costs can skyrocket and attention can be diverted from the core business.

You must be keenly aware of how your contact center fits into your overall business strategy. SCRUM can help protect your investment by determining the most cost-effective solution that maximizes your support service capabilities. We remove the burden of funding, designing, and managing onshore, near shore, and offshore contact centers, allowing you to focus on your core competencies.

SCRUM is a leading provider of high-quality and cost-effective support solutions to companies worldwide. SCRUM can reengineer, supplement, or completely manage your company's customer support services depending on your needs:

Different than other help desk outsourced solutions, SCRUM becomes an extension of your business. Front line to the end user, SCRUM gathers transaction and incident intelligence that is used by clients to improve business processes. SCRUM provides trained professionals to support your needs from laptops to mainframes, on all hardware platforms, for all commercially available software, as well as for customized applications.

• Improve customer service delivery with advanced contact center capabilities
• Lower the capital required to invest in new technologies
• Reduce service disruptions and downtime
• Eliminate the need to hire, train, and retain specialized personnel