Communications
With the convergence of current and new “disruptive” telecommunications,
media, and entertainment technologies, the Communications industry is host to
conflicting demands never before experienced in its history. Industry
consolidation, new market entrants, proliferation of new services, customer
defections, and regulatory barriers combine to drive business process
integration that must keep pace with industry drivers and change for
competitive survival and growth.
SCRUM’s Communications Industry Practice is built upon a strong footprint
of enterprise solutions for leading client companies across the entire
Communications industry value chain including:
- Communications Infrastructure Suppliers
- Data Service Providers
- Interactive Media Providers
- Wireless Service Providers
- Wireline Service Providers
SCRUM’s Communications Practice
SCRUM’s Communications Industry Practice is dedicated to enabling business
transformation through our Enterprise Solutions. Our industry practice leaders
and practitioners leverage many years of hands-on Communications industry
experience to provide a unique combination of business strategy, solutions
innovation, and quality assurance to overcome business integration challenges.
SCRUM’s collaborative approach to industry solutions is built upon a
robust foundation of partnerships with our clients, technology vendors,
analysts, and associations to ensure state-of-the-art solutions which keep
pace with industry trends and business requirements.
Leveraging our Project Lifecycle Methodology and deep technology expertise,
SCRUM has delivered an array of mission-critical Communications industry
solutions across key lines-of-business including Operations, Order Management,
Service Activation, Billing, and Service Assurance. Some examples of our
client solutions include:
- Automated Order Fulfillment Platform
- Call Center Performance Management
- Customer Proprietary Network Information Management Dashboard
- eBusiness System Integration
- Flow-Through Service Order Processing
- Retail Order Distribution & Approval
- Real-time integration of remote retailers
For more information on SCRUM's Communications Practice
please contact us at communications@SCRUM.com